PCU

PCU
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A United Front for Humanitarian Care

ABOUTPCU

Point Comfort United (PCU) serves as the third-party administrator for various government-sponsored programs related to refugees and international migrants. 

We administer the medical, dental, and pharmaceutical benefits, and our clinical department works closely with our plan sponsors to advise on policy considerations and complex medical cases. With care facilities in more than 25 states, PCU not only processes all medical claims but has also established and maintains a nationwide network of contracted providers.

Close-up of little girl sitting on couch with toy during her visit to pediatrician in hospital

Technology + Expertise + Compassion = unprecedented medical benefits

OURSERVICES

3rd Party Admin, Claims Management & Provider Relations

We help your organization’s healthcare shine brightest

Sometimes giving patients the level of service they deserve and expect can prove more challenging as participants grow. When organizations need a reliable partner in delivering effective, efficient solutions, it helps to bring in a healthcare administrator (TPA) specifically designed for the task, like PCG’s division of Point Comfort United.

Young male doctor in uniform, gloves and protective mask measuring temperature of blond female refugee living temporarily in camp

3rd Party Admin

PCU combines front-line technology with next level efficiency

Our cutting-edge technology enables us to handle claims administration at a volume and a complexity that many others simply cannot match. 

But all the technology in the world doesn’t mean anything unless you have the right people to operate it. That’s where Point Comfort United really separates itself from the pack. We bring the right people and technology to help refugee programs run more smoothly with our keen attention to accuracy and efficiency in claims, program management, and customer service. 

Claims Management

Claims Management is the beating heart of the insurance industry

Our average turnaround time on a claim is less than 30 days, with 98.9% accuracy.

Numbers like those are unprecedented and reflect our relentless commitment to efficiency and precision. Yet if those are the only qualities you bring to the table, you’ve already lost. Each claim represents a human being, and Point Comfort’s fantastic claims teams are trained to never lose sight of that fact. They know the best way to honor the people behind the numbers is with speed, efficiency, and compassion.

Provider Relations

A trusted network of medical professionals

Our unique approach sets PCU apart from the competition.

Rather than just contracting for the sake of contracting, we work together with clients to identify their needs first, and then align provider contracting efforts with those specific needs. Our dedicated portal allows providers to track claim’s status throughout the entire process in a private and secure environment. The portal provides accessibility and convenience for busy providers. We're standing by to respond to your calls or emails.

PCGPORTAL

Are you an Existing Provider?

Visit our Private Portal for more info to access claims

PCG PORTALS

  • Access claims status 24/7

  • Review claims payment history

  • Search claims by patient I.D., DOB, name, and more

  • Save search results to a spreadsheet

  • Download important claim submission and reimbursement documents

  • Access program guidance